Chinese Speaking Client Relations Officer Listing ID: 4656

Classified Listing Details

Listed On: 8 Feb
Number of Views: 48


Seller's Comments and Description:

Job Description

An excellent opportunity has arisen for a Chinese Speaker with previous experience in the FX industry. Our client is a reputable investment firm with CySEC and FCA licenses with offices in Limassol and the UK. They are offering an attractive remuneration package – competitive salary as well as additional benefits.

Job Responsibilities

Assisting customers who wish to open a trading account
Handling welcome calls/call-back requests
Maintaining contact with existing clients to ensure high levels of client satisfaction
Providing general information in regards to the platforms and services offered
Informing and assisting clients in relation to the use of all current and future products
Providing quality and efficient live support to existing and potential clients
Maintaining professional internal and external relationships that meet Company’s core values
Delivering service and support to customers through live chats, emails, phone calls and meetings
Collecting customer feedback and follows up e.g. requests for new products and services
Suggesting ideas and actions to develop the market
Coordinating with the marketing departments in regards to planning seminars, expos and translations of certain campaigns


University Degree preferably in Finance or Economics
Previous relevant working experience will be considered an asset
Excellent command of the English and Chinese languages
Computer literacy with very good working knowledge of Microsoft Office applications

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